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Our operating model

In April 2021, the Latrobe Health Assembly launched its ‘Triple Diamond’ operating model (shown below). Designed to encourage collaboration on refined areas of opportunity, the ‘Triple Diamond’ operating model has provided the organisation with a sophisticated approach to managing perceived problems within Latrobe Valley, identifying the actual opportunities and bringing together subject matter experts along with community.

How does it work?

We begin with our ‘Perceived Problem’, entering the SCAN diamond (first diamond) we explore the current situation within the community.

Before progressing to the IDEATE (second diamond), we refine the ‘Perceived Problem’ to identify the ‘Actual Opportunities’. Using our ‘Actual Opportunities’ as a framework, the ‘IDEATE’ diamond investigates possible expansions of concepts or develop new concepts.

We then progress to EXPERIMENT (third diamond) where we trial our initiatives while exploring opportunities for expansion.

Finally, we enter PROMOTE (half diamond). Here we tell the story, including promoting the initiative with community and sharing our learnings to other organisations.

Do you have a concept that could improve the health and wellbeing of Latrobe?

We are always seeking innovative concepts from community. You don’t need to be an expert, just someone with a creative solution to a problem. If that’s you, click the link below and send us your concept.