Latrobe Health Assembly

Connect to Call Text


Project Objectives

Crisis, and the human response to crisis, is unique to the individual. It is generally defined as an unstable and/or dangerous situation that causes a loss of control or routing. It can be life changing, and is characterised by a sense of isolation or disconnection.

The Connect to Call Text will enable people living in Latrobe Valley to navigate a personal issue by matching them to a trained Lifeline volunteer (Connect Partner) who will provide ongoing support for a period of up to 12 weeks. The support during this time frame will assist
the individual to build resilience, contain and alleviate emotional distress, and affirm self-efficacy.

It is a more intensive support system for individuals in time of need and will also explore the use of technology such as text messaging as a means of communication and support.

The Connect Partner will assist the service user to explore and strengthen existing and potential positive coping mechanisms and skills and increase connection with personal and professional supports. The aim is to also encourage and augment existing treatment/support plans and, where required, develop and implement a plan to stay safe.

Lifeline has appointed Warwick Potts to the role of Project Officer. Warwick has wide-ranging experience, and has been a Lifeline Crisis Support Worker and In-Shift Supervisor for over ten years. Lifeline is planning co-design sessions with the community that will guide the branding and promotion of the program and has identified a number of encrypted messaging services that will support the delivery of the text service. Early discussions with the IT department at Federation University have taken place to explore a possible  partnership in the development of a custom designed solution.

Status Update