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Connect to call – CATCH program

Crisis, and the human response to crisis, is unique to the individual.  It is generally defined as an unstable and/or dangerous situation that causes a loss of control or routing.  It can be life changing and is characterised by a sense of isolation or disconnection.  

The Connect to Call Text enables people living in Latrobe Valley to navigate a personal issue by matching them to a trained Lifeline volunteer (Connect Partner) who provides ongoing support for a period of up to 12 weeks. The support during this time frame will assist the individual to build resilience, contain and alleviate emotional distress, and affirm self-efficacy.

The Connect Partner will assist the service user to explore and strengthen existing and potential positive coping mechanisms and skills and increase connection with personal and professional supports. The aim is to also encourage and augment existing treatment/support plans and, where required, develop, and implement a plan to stay safe. 

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